FAQ – Frequently Asked Questions
When will my order arrive?
We process all orders within 1–3 business days, and delivery takes 5–10 business days depending on your location.
You’ll receive a confirmation email and a tracking link once your package is on its way!
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we can modify or cancel it for you.
Just send us an email at info@gloomielamp.com within 12 hours of placing your order.
Do you ship internationally?
At the moment, we ship only within the United States 🇺🇸 to ensure faster and more reliable delivery.
We’re working on expanding soon!
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.
Can I track my order?
Absolutely! As soon as your order ships, we’ll send you a tracking number by email.
You can also track your order anytime on our “Track Your Order” page.
Is shipping really free?
🎁 Yes! All orders within the U.S. include FREE shipping, taxes, and handling fees — no surprises at checkout!
What makes the Gloomie™ Lamp special?
Each Gloomie™ is designed to bring warmth, fun, and a cozy Halloween vibe into your home.
It’s safe for kids, energy-efficient, and made to last many spooky seasons 👻✨
I have another question!
We’d love to help.
💌 Email us at info@gloomielamp.com — our team will get back to you within 24 hours (Mon–Fri).